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This approach isn’t clever or devious; it is based on
notion that an informed buyer — an educated consumer — is your best client. Here's how it works in practice:
1. Help Prospects Become Clients by Focusing on their Problems People buy solutions to problems or needs that they know exist. Get your prospects' attention by focusing your marketing message on
problem(s) you solve in order to get them to visit your web site or contact you. Then use your conversation or your marketing copy to help prospects further define their problems or concerns. Do this well and they'll clearly see
need for your products and services.
2. Continue to Educate Prospects and Clients Clients buy from you when they know how you can help them. That's why they initially contracted with you or bought your products and services. Once you've signed on a new client, don't assume that they understand
range of services or products you market. They may not even fully understand what they've bought. Use each contact to continue to educate your clients and help them understand
issues, problems and solutions relative to your area of expertise.
For example if you’re a financial advisor and you've been hired to help a client with their investments, you might ask them a question about their estate planning, tax situation, insurance policies or retirement plan and provide them with an idea they can use. Each time you do this your client will learn how limited their own knowledge is and understand more about why they need your assistance in additional areas.
Instead of selling clients on additional services, educate them. You'll create a perception of need and increase sales.
3. Transform Client Satisfaction into Additional Sales Do you have clients and customers that appreciate your products and services? Don’t wait until your contract is complete to tap
goodwill you’ve generated by helping them. Regularly ask them questions designed to get responses like, "I couldn’t have done it without you", "Worth every penny", etc. Just after your clients have provided positive feedback is
perfect time to ask them a couple of questions to identify needs and to mention
solutions you provide.
Once you've gone to all
effort to attract a new client don't walk away from
rest of their needs just because they haven't identified or clarified them yet. Educate your prospects and clients at every step of
way about
problems you solve and they'll understand why they need more of your products and services. You'll discover pockets of opportunity to help your clients and increase your revenue. -

2005 © In Mind Communications, LLC. All rights reserved. - The author, Charlie Cook, helps service professionals, small business owners and marketing professionals attract more clients and be more successful. Sign up to receive the Free Marketing Plan eBook, '7 Steps to get more clients and grow your business' at http://www.marketingforsuccess.com