Happens downtown, not online.

People go online looking for something, information, news, statistics, products, music and such things. A huge percentage of people going online will pull up a search engine like google and type in a few words to match their desire. Will your website show up somewhere in that search?

A lot of people dedicate their business to what is called search engine optimization. But some of those tried and proven methods of days gone by still have not hit mark for many people. How do you hit mark? Some websites get to top by sheer quality of products and some use various techniques.

First of all you should develop a quality website, one that is informative, simple to use and understand and constantly updated with relevant information. Then there are various other methods that you can use to get your site more noticed. More on that next time. In any case your new strategy should be placing yourself in front of your prospective customers instead of trying to get them to come into your store. In other words show up everywhere they go. That is one of big differences from offline marketing. Of course when you get in front of them you have to be able to get their attention which is another strategy.

Customer Retention, final measure of marketing success, is closely tied to Customer Satisfaction, Profitability and Market Share.

A satisfied customer is likely to remain loyal to a brand, thus enhancing market share over long-term, as new customers are acquired. Retained customers increase profitability of a brand. In course of acquiring new customers, retained customers’ purchases can be counted on for continued profit performance.

It’s widely known that it’s five times more expensive to acquire a new customer than it is to keep an old one. Makes you wonder why marketers don’t generally invest more in Customer Retention, doesn’t it?

Few business organizations focus on all four elements of marketing success, probably because they’re difficult to balance and manage as separate items, yet they’re strongly interdependent.

The four elements of marketing success are reasons enough for financial managers and marketing managers to gain a better understanding of one another’s’ disciplines and work toward common good of their companies.