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These answers are your red meat,
input you need to create
public relations goal. For example, clear up a misconception, kill that rumor once and for all, or fix that inaccuracy. Each of which can lead to target audience behaviors you won’t like one little bit.
Reaching that goal is another story. You need a strategy to do it and you have just three choices as you deal with your opinion/perception challenge: create perception where there may be none, change existing opinion, or reinforce it. But take care when you identify your strategy that it compliments your goal.
The heavy lifting in your public relations problem solving sequence will be done by
message you prepare designed to correct
negative perception you identified during your perception monitoring session. You must be very clear about
offending perception, particularly why it is untrue. Remember that you want to change what people believe and, thus, their behaviors so that you can achieve your unit’s objectives. Which is why
message must be both believable and compelling.
Getting
message from your organization to
attention of members of your target audience is your next challenge. Luckily, there is a long list of communications tactics standing ready to help you do just that. They range from media interviews, personal meetings and speeches to press releases, newsletters, facility tours and many more. But check carefully that
tactics you employ have a proven record of reaching people similar to those who make up your target audience.
Inevitably, questions will be asked as to whether all this smoke and flame is producing any results. A question that can only be answered back out in
field interacting once again with members of your key outside audience.
While you’ll be using
same questions used during your first opinion monitoring drill, this time you’re looking for indications that
hurtful perceptions are actually changing, as will
inevitable follow on behaviors.
Incidentally, you can always put
pedal to
metal with additional communications tactics, as well as using them more frequently.
What you have, finally, is
blueprint you need to help persuade your most important stakeholders to take actions that lead to your success as a business, a non-profit or an association manager.
And your cost was “bagging” a PR effort that simply couldn’t deliver
key external audience behaviors you need to achieve your unit objectives.
end

Bob Kelly counsels, writes and speaks to managers about using the fundamental premise of public relations to achieve their operating objectives. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit:http://www.prcommentary.com