Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Word count is 895 including guidelines and resource box. Robert A. Kelly © 2003. If Your PR Can’t Do This, Bag It!
As a business, non-profit or association manager, why continue a public relations effort that doesn’t deliver
key external audience behaviors you need to achieve your department, division or subsidiary objectives?
Time for a change. One that will base your PR effort on a fundamental premise that makes sense. And one that actually leads to outside audience behaviors like these: new proposals for joint ventures or strategic alliances, prospective buyers browsing your services or products, specifying sources or major donors thinking about you, more frequent repeat purchases or a substantial boost in capital donations.
So, you need two things. One, a really personal involvement with
public relations people assigned to your department, division or subsidiary. And two, a new foundation for your PR effort.
A foundation like this: People act on their own perception of
facts before them, which leads to predictable behaviors about which something can be done. When we create, change or reinforce that opinion by reaching, persuading and moving-to-desired-action
very people whose behaviors affect
organization
most,
public relations mission is accomplished.
It will give you a blueprint that will help you persuade your key stakeholders to your way of thinking. In turn, that should move them to take actions that lead to your success as a business, non-profit or association manager.
First and foremost, you need to know how members of your most important external audiences perceive you because those perceptions usually lead to behaviors that can hurt you or help you in achieving your objectives.
So, you and your PR team must list those outside audiences whose behaviors affect your unit
most. Then put them in priority order. We’ll use #1 on your list as our target in this article.
Now, you can spend some real money on professional survey counsel, or you and your PR team can do it yourself by interacting with your target audience. Use questions like these to identify opinion, perception problems. “What do you know about our organization? Have you had any kind of contact with us? Was it satis- factory? Do you like our products or services?”
Listen carefully to
responses you receive. Stay alert for evasive or hesitant answers, and be watchful for negativity – especially inaccuracies, exaggerations, misconceptions or rumor.