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Assuming their numbers are valid, this argument does have a point, but one of limited relevance to many situations. Hype may sell, but it may also undercut other business goals, in these ways:
Reputation. In whose eyes do you want credibility? Use this tone and you can expect snickering rather than respect from established journalists, academics, Fortune 500 companies, most people with postgraduate degrees and colleagues who use any of those groups as their benchmark of respectability.
Partnerships and opportunities. If you're aiming at joint ventures with banks, universities, community organizations, trade associations and
like, hype counts very heavily against you. You may also endanger your chances of getting a contract from a major publisher if that's among your goals.
Trust. Are you aiming at a one-time sale or a long-term customer? Hype works better in
former situation, especially where a buyer believes they can obtain a refund if
purchase doesn't live up to
promises.
Staying out of legal trouble. Some of
techniques listed above either flirt with deception or cross
line to lies. The other day I read through a Federal Trade Commission judgment against an Internet marketer for deceptive marketing and believe me, this is wrath you do not want to bring down upon yourself! Make sure you have a nitpicky lawyer to vet your copy if you favor a hyped style.
Please note that it's possible to use a hard-hitting, dramatic direct marketing style with descriptive bullet points, calls to action and so on in connection with entirely truthful and completely respectable copy.
Hype does sell. But that's far from settling
issue of whether or not you should use it.
