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oWeb design something or create a new service that makes people return
oCreate a great resource – and give it away. No I don’t joke about such things!
oOffer a guarantee. If your product is that great, stand behind it
oMeasure your ads. You won’t believe how many of my clients don’t do it! They use
same old techniques, just let them run without seeing if they actually work. If an ad isn’t working – Stop running it - AT ONCE!
oDon’t use
same publications as your competitors. Ad salespeople are
most highly trained in
world, and are trained to tell you that it’s a great idea to go with their magazine or whatever – as your competitors are in it too.
Yellow Pages are very good at using this technique. Beware.
oVow never to lose a customer. If you ever get an upset customer – find out why, and try to win them back

Christopher is owner of an ad company