But it was this old man who had built this store to be choice of most. For forty years, he had most complete stock in town. He either beat competition or matched them. And any problems were quickly resolved with a great smile. He was always ready to take yet another step on behalf of a customer.

He had passed store on to his sons, when I last visited. The two younger men who had not looked up when I asked for help. Prices are higher. Service and support are way down. Nobody any longer recommends Joe's Hardware. Although most still think well of Joe.

He built his business with great service and support. His sons are allowing it to perish for they have more important things to do then hustle a $12 sale.

In all, emulate this remarkable man, Joe. Provide outstanding service and support. Without it, your business will perish.

These occasional problems are too much for some clients of which a few will leave M6.net with a negative image in their mind, usual result being, bad reviews.

These problems are taken very seriously though, we continually try to learn something from them and this usually results in another major step forward in understanding this business.

Some of results from our past lessons are, we have installed more servers; re-written many support procedures and automated time wasters; fixed many bugs and rewritten programs for back end system. We have written many new functions in our backend system; hired more support staff; given updated training to current support staff, added shifts to cover 24-hour periods and increased bandwidth.

We are thankful for, and appreciate, patience and co-operation shown by M6.net clients during these tough challenges. We are overwhelmed by customers who have, not only shown great patience and co-operation, but have actually taken time to write favorable reviews about efforts of M6.net, in tough times.

We are real proud to boast these type of clients, and hope we get many more of them.