I entered one some time back. Call it Joe's Hardware. I was looking for a filter for my heating system. But couldn't find one. And no clerk was close by.

I leaned inside office door and asked of three men, "Can you help?"

An older man, just about to settle into a chair, straightened quickly, moved toward me, smiled, and said, "Sure thing." The two younger men in room never looked up.

The old man had looked tired as he was sitting down. I kind of wanted to apologize for interrupting him. Yet he eagerly went out of his way to be sure I found what I wanted.

Just recently M6.net received this question: "I saw your site and was really impressed. The plans and prices you offer are very compatible. I continued to look through your site and found good and bad reviews, fortunately more good than bad. But, if you are really good, then why do you have bad reviews at all?" It was an amazing question, and made us think for a minute - "If you are really good then why have bad reviews at all?"

Well, we're not perfect, we try to be, but its likely not possible, we have many clients with varying degrees of expectations. There is a saying, "You can keep all customers happy for some of time, and some customers happy all of time, but not all customers happy all of time". This is so true, for whatever business you are in.

The web hosting industry is only 3 years old and many of large web hosts face similar problems. There are many challenges using Windows NT and trying to host a number of clients running ASP/PHP and databases on same system. Every bad review you read is just an indication of 'happening' and 'date', of those individual challenges.