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Jeff worked for me for two years and at
time I moved on, I was still asking him to find out. For Jeff and people like Jeff, "I don't know" is a habitual way to reduce their task list. To them, "I don't know" ends it. What they don't realize is what else it ends in
minds of their bosses, clients or customers.
It baffles me that someone thinks saying "I don't know" suffices when it involves their work responsibilities. It baffles me how frequently people offer their best guesses like factual answers. And it baffles me, in my twenty years in management, how surprisingly few people took
small step to find out. Those who did stood out. They went from guessing to knowing. Find out answers and you'll build knowledge that differentiates you.
Want to be winning at working? Stop guessing; start knowing. The next time you find yourself venturing a guess on an important answer, pause. Then reframe your response with, "I don't know for sure, but I'll find out for you." Not only will you be adding to your knowledge base, but when you find out and follow up with
person, you'll be building your credibility and crossing an important performance line.
(c) 2005 Nan S. Russell. All rights reserved.

Sign up to receive Nan's free eColumn, Winning at Working, at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor.