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3. Return to conversation, summarize argument so far, and then ask politely what other person wants outcome of conversation to be.
These steps work because they give each of you a chance to think instead of react to what has been happening. And neither of you needs to lose face or look weak or act disrespectfully.
When you approach any conversation with your goal in mind, you are far more likely to achieve it than you are in heat of an argument. When you ask others their goals, they too must think about what they want to accomplish.
When you create a productive discussion, you create mutual respect and opportunity for excellent future relationships.
Laurie Weiss, Ph.D., author of Dare To Say It!, is an internationally known executive coach, psychotherapist, and author. For more simple secrets for turning difficult conversations into amazing opportunities for cooperation and success, visit http://www.DareToSayIt.com or email: feedback@laurieweiss.com