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He asked about my server and I told him he hadn't been to my table yet. Without any hesitation he asked if I would like
same glass of wine I enjoyed night before. I was impressed and I said yes.
The hostess had her arms wrapped around podium - what a sight. I managed to get her attention and asked to be moved to Abdul's section. She gave me her best impression of a positive nod.
Abdul grabbed menu and escorted me across restaurant to another table with enough light for me to finish my book. While entrée was different, service again, was excellent.
Service can be awesome or dreadful - and it's usually people who make difference.
The elements of good service are not instinctive and are usually result of extensive training. Unfortunately, servers don't get to judge service - that's strictly up to customers.
The reward for good service is more business. The reward for superior service is even more business. It should also be noted that "Profitability is applause of a happy customer." I gave gave Abdul a big tip.
In conclusion and generally speaking . . .
People who walk fast make more money than people who don't.
People who are enthusiastic, energetic, and show a little passion for their work also make more money than people who don't.
People who go out of their way to help and serve their customers are always more appreciated and valued.
One of keys to successful selling is to help your customers get what they want.
Obviously, Abdul has that figured out.
Jim Meisenheimer is the Guru of No-Brainer Sales Training. His sales techniques and selling skills focus on practical ideas that get immediate results. You can discover all his secrets by contacting him at (800) 266-1268, e-mail: jim@meisenheimer.com or by visiting his website: http://www.meisenheimer.com
