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* Would you spell your name please? * What did you say your name was?
* Thank you. I'll check for you. * Okay. Let me see if I can find out about it from someone.
* I'm sorry. Mr. Smith is away from his desk. May I help you? * He's still out to lunch. I don't know when he'll be back.
By now you can certainly see and feel
advantage that using positive phrases creates for your organization, your customer, your organization, and yourself. Positive phrases cause positive outcomes for everyone involved.
When you're positive with your customers, they'll be positive with you. After all, isn't that what doing business is all about? Be courteous and professional with others and watch benefits fall into your lag. It's guaranteed.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures, and writes articles on his theme: "... helping you maximize your potential." For more information visit www.maximizingyourpotential.blogspot.com, or email him at eagibbs@ureach.com.
