Putting Positive Phrases Into Your Telephone ConversationsWritten by Etienne A. Gibbs, MSW, Management Consultant and Trainer
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to author, and it appears with included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Mail to: eagibbs@ureach.comIf you were on customer end of a telephone conversation and were ready to place a large order, which of following phrases would make you feel welcome? * I'm sorry. I didn't get that. * I can't understand what you're trying to say. * Yes, Mr. Jones, I'll be happy to do that for you. * All right. I'll see what I can do about it. * It will take a few minutes. Would you like me to call you back? * Hold on. I'll be right with ya. * Thank you for waiting. I have that information now. * You're out of luck. We don't sell that any more.
| | Colours Wheelchairs Announces European Expansion PlansWritten by Gene Emmer
Colours N’ Motion is a maverick in wheelchair industry. In a market that generally concentrates on price and technology, Colours' focuses on esthetics and comfort. While most manufactures advertise a product, Colours communicates a lifestyle message. Colours’ is often controversial, using strikingly beautiful, disabled models in its ads to convey message that sensuality and esthetics need not limited by disability. A well known brand in USA, Colours now announces its plans for development in Europe: Colours has selected Med Services Europe to develop and manage its European distribution network. John Box, President of Colours in Motion said: “Colours designs and manufactures adult and pediatric wheelchairs as well as sport wheelchairs for an international market of disabled customers. With over 85% of our sales derived from US market and distributors in Japan, Australia, New Zealand and The Netherlands, Colours is now seeking to further develop its market within European Union. We see our collaboration with Med Services Europe as an important step forward in development of our international operations.” Dr. Gene Emmer, President of Med Services Europe said: “Med Services Europe is proud to represent Colours in Europe. Colours is exactly type of company we seek as a partner. Their products are known in industry as innovative. For example, at 14.5 pounds (6.6 kg) custom-designed Zephyr is one of lightest, if not THE lightest wheelchair on market. The Boing! is first wheelchair on market with four-wheel independent suspension. But even more than technology, focus at Colours is on customer service and esthetics. Colours makes every effort to assure that its customers are delighted.”
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