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It is essential to make a profile of your customer base and use this information in developing marketing strategies. By being aware of customers needs and wants, you can often predict their future behaviour.
To ensure you don’t get caught into trap of researching unnecessary information, find out why you need to do research:
§To increase information you already have? §Defining a problem? §Investigating an opportunity §Evaluating a strategy your already implementing
It can be a little bit daunting conducting market research, here are a few examples of how you can access information required:
§Financial records §Customer surveys/ feedback §Staff surveys/ feedback §Testing products or services §Industry associations §Libraries §Government agencies §Industry exhibitions and trade shows §The Internet
The Marketing Plan
The essentials of a marketing plan include:
§Sales performance §Business opportunities §Sales objectives for next 12 months §Summary of marketing strategy including who, what, where, when, how much §Pricing strategy §Location §Advertising and promotion §A plan with an evaluation procedure
Marketing involves everything from logo design, pricing, advertising, promotion, sales and down through to customer service.
Selling
Not your business, your just starting it, but your products! Selling is where you approach your clients, inform them about your product or service and reach an agreement where they purchase your product or service. As this transaction is repeated business grows, and so does your profits. Many people often underestimate time it takes to sell your product. It may take 50 alls/ visits before someone might be interested. The more people you approach, more opportunities you will create, better your selling technique becomes. Fear of rejection is normal when you first start out in business, but in order to succeed you must overcome this fear and build your confidence.
Building Awareness
Some ideas to build awareness of your product or service include:
§Keeping a mailing list of clients you have worked with §Talking to other small business operators §Listing your business in yellow pages §Write short articles for newsletters, or better, start your own §Give short talks at business clubs §Business cards, stationery, brochures §Written references
Other ways of informing potential customers about your business is by use of media. These include:
§Stationery §Press advertising §TV, radio, cinema §Business directories §The Internet
I hope this article has set you on path to create your own home based business and empower you to reach your financial destiny. In next article, I will cover some of ins and outs of growing your small business from home.
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