News & Events- Case Studies- DialResults Written by Richard Logan
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Lymcore moved from manual dialing to a predictive dialing system for same reasons most telemarketing companies make change: increased productivity and efficiency. The DialResults/Alliance Systems solution increased Lymcore's productivity by more than 500 percent. Before implementation, Lymcore agent's made approximately 100 sales a week. Today, they generate between 100 and 120 sales daily. Due to call agents' impressive productivity, Lymcore asked DialResults to assist them in nearly doubling predictive dialing solution to 150 workstations. Designed as a standards-based, highly scalable and flexible system, Alliance Systems' open communications platform easily accommodates Lymcore's growth. "Alliance's communication servers are readily scalable and capable of expanding and growing with Lymcore," Logan concluded.
Richard Lo9gan has over 15 years in the call center industry
The face of the Call Center business is changWritten by Richard Logan
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sell new ideas, but that model does not fit well in today's marketplace. Instead, companies are implementing DialResults predictive dialers in innovative ways, calling airline consumers if their flights are late, alerting utility customers to power shortages, reminding drivers to get their annual checkup, and even notifying retail customers when a package will be shipped late. Does that mean that consumers can say goodbye to someone asking for "the man or woman of house," or having someone stumble with a long last name? Probably not, but there will be a drastic change over next five years in which dialers will migrate from being used for primarily outbound sales activity to being used for proactive outbound customer service.
Companies without call centers, though, will be at a distinct disadvantage if their competitors have them. DialResults Advanced technology is made for dealing with a customers base on a large scale or even a SMALL SCALE USING call center TECHNOLOGY from DialResults. The future of call center is rather like its past-it will continue to be focal point for corporate efforts to handle customer contact. It will also incrementally add technology to handle different kinds of contacts, like emails and web interactions. DialResults has already seen and recognized and implemented these transitions in our call center technology in marketplace.
Richard Logan has over 15 years in the call center industry, both as a call center manager for the 8th largest service all center in the United States to help in developing a windows predictive dialer from a call center managers point of view