News & Events- Case Studies- DialResults Written by Richard Logan
Customer Reports 500% Productivity Increase with Solution from DialResults and Alliance Systems DialResults provides predictive dialing software solutions to telemarketing companies. One such company, Lymcore, is an outbound service bureau for credit card companies. Lymcore agents contact potential customers and offer additional credit options. New Technology™ from DialResults is an open, highly-dependable, standards-based solution that is easily upgraded. To run this VoIP Windows-based predictive dialer for Lymcore implementation, DialResults selected an open communication platform from Alliance Systems. "We chose Alliance Systems' I-Series server because of its reputation in marketplace," said Richard Logan, office manager at DialResults. "Our installers tell us that there is no comparison between Alliance servers and other leading vendors. Plus, our systems worked so well together in first implementation, we would never select any other company."
| | The face of the Call Center business is changWritten by Richard Logan
Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned.The fight for customer loyalty is nothing new to contact center professionals, but changing face of contact center industry is. DialResults predictive dialer system has been designed for next generation of contact centers, and new breed of contact center professional. DialResults emerging technologies and evolving team management strategies will lead industry into next phase of contact center growth. The driving force behind these changes is FTC Legislation also an expansion/revision in basic call center objectives. Measures of success in call center operations have changed dramatically in last decade. While once only call completions or number of orders were primary measure, depending on call center function, customer centric measures are now focus Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which is leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to
|
