Keeping Clients Happy Keeps them Coming BackWritten by Janice D. Byer, MVA
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3.Strive to always improve your services. With advancements in technology, it is always a good idea to update your skills. But, that shouldn’t be only reason. Enhancing your services allows you to offer more to your clients and thus keeps them happy. 4.Provide a guarantee. This is a vital aspect of exceptional customer service. Satisfaction is something everyone wants. If they are 100% happy with what you have provided them, they will be your biggest contributor to future business. If they aren’t happy, make sure your rectify problem. 5.Provide prompt responses to all communications & inquiries. Don’t keep your clients waiting. Try to return phone calls within 24 hours, or at least 36 hours. People become impatient and will move onto next business for what they are needing. Respond to emails on same day if possible and answer all written inquiries within 3 business days. The longer inquiries wait to be responded to, greater chance of losing their business all together. 6.Always say Thank You! How good do you feel when someone says thank you to you? That sentiment should be shared. Send out thank you cards to those who request a quote and when a new client comes on board. To save costs, send e-cards or emails of thanks. Customer service is vital to ensuring your business’ successful future. By keeping your clients happy, you are adding to value of your business and services you offer and proving to others that your are person they should be talking to when they are in need of your services.
Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). Visit her website to read more of her articles, sign up for her award-winning newsletter, and browse her various services, testimonials and resources.
| | What Is A Virtual Assistant & Why Do You Need One?Written by Janice D. Byer, MVA
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7.Your administrative tasks have you so overwhelmed that you just don’t seem to have time for anything else. 8.You spend so much time working that your family says it’s like living with a stranger. 9.Your business is booming by you have no one to share it with or draw on for support. 10.Your website looks same as it did two years ago, or 11.Your website is just a figment of your imagination. 12.You dread looking at piles on your desk and wondering when you will get everything accomplished. 13.Running your business just doesn’t have that same fulfillment as it used to because you’re spending too much time doing non-core tasks and not doing what you love most. 14.You wonder where your ‘life’ has gone. 15.FREE TIME? … WHAT’S THAT? Operating a business should not have you stressed out and wondering how you are going to make it a success when you are so busy doing everything yourself. You started your business because it involves what you love to do. But, non-core tasks that are involved with running a small business should not be a discouragement. Virtual Assistants are in business to help you alleviate some of that added pressure by taking some of it off of your shoulders. They want you to succeed and will do everything possible to see that happen. From general word processing to graphic design to website design. A VA’s specialties can be just what you need to allow you to get back to running your business instead of it running you.
Janice Byer is a certified Master Virtual Assistant and owner of Docu-Type Administrative & Web Design Services (http://www.docutype.net). Visit her website to read more of her articles, sign up for her award-winning newsletter, and browse her various services, testimonials and resources.
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