Keeping Clients Happy Keeps them Coming BackWritten by Janice D. Byer, MVA
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.Top-notch customer service is most important contributing factor in success of your business. Unfortunately, there are some business professionals who don’t live by that sentiment. I’m not sure if they don’t understand advantages of making clients feel like number one, but let’s see if we can’t keep ourselves from forgetting those that have helped our businesses get where they are today. Providing exceptional customer service centers around ensuring your customers are happy. They need to feel that you improve your business to help improve their business. There are several processes that will prove your dedication to exceptional customer service and are a must for all business professionals. 1.Provide best service and provide it on time. Keeping customers happy means you give them your very best and you make sure to deliver when you say you will. If for any reason you have to delay delivery, be honest with your client and inform them of situation. If delay will be of any inconvenience to your client, be sure to compensate them or offer to help alleviate crisis. 2.Really listen to your clients and their needs. You may be able to provide expert advice but they usually know what they want. Work WITH them to give them exactly what they need and that will help improve their business. And, same holds true when reversed. If your client makes a suggestion to you to help improve your business, consider their opinion. After all, they are experts about what they need from you.
| | What Is A Virtual Assistant & Why Do You Need One?Written by Janice D. Byer, MVA
Virtual Assistants (also known as VAs) are home-based entrepreneurs who take pride in providing fellow small business professionals with a wide range of office tasks, from administrative support to web design & maintenance. VAs are able to provide professional, creative assistance without ever having to go into client’s office. Being small business owners themselves, VAs understand that success comes to entrepreneurs when they provide best possible customer service. But, great customer service can sometimes be hard to upkeep when you are spending valuable time trying to stay on top of non-core tasks that are a part of running a business. A VA works WITH their clients to help alleviate some of these tasks, allowing them to free up some of their time to concentrate on generating revenue and building their businesses. But, how do you know when you really need services of a Virtual Assistant? 1.Your inbox pile just seems to be getting higher, and each day you fall farther behind. 2.Your day timer just doesn’t seem to be able to keep you organized. 3.The important tasks are getting lost in amongst everything else and, when you do locate them, you find yourself rushing to meet a deadline. 4.You don’t feel comfortable taking on an administrative task that requires a specific professional appearance. 5.You find you aren’t delivering to your clients as fast as you would like to as you have too many other ‘things’ on go. 6.You have a project that you need to get done but you aren’t sure how to accomplish it.
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