Split up your document into easily read paragraphs. Get to point early. Then back up what you have said with details if required – not other way round. Some people will read first paragraph (or ‘executive summary’) and go no further, unless you have captured their interest immediately.

So remember these simple rules:

Make sure you are clear about your report’s purpose Keep it brief Keep it simple Keep it clear Don’t assume

And remember these obstacles to clarity:

Long winded, flowery, language Obscure vocabulary Unexplained acronyms and abbreviations Unexplained specialist terms Densely packed text Unsupported assumptions

1. Customer Focus 2. Leadership 3. Involvement of People 4. Process Approach 5. Systems Approach to Management 6. Continuous improvement 7. Factual Approach to Decision-Making 8. Mutually Beneficial Supplier Relationship

Building Stable Processes

ISO 9001 policies, procedures and forms can provide employers, managers and employees with a systematic and consistent approach to implementing policies, plans, procedures and work routines. Instead of building their own policies and procedures from scratch, some companies prefer to hire professional writers that have already prepared a set of written policies and procedures to help on way to certification.

Auditing a Company System

In certification process, an independent registrar will perform an on-site audit of a company’s operations to verify that it complies with ISO standard. If business complies, then that company will be registered as ISO 9001 compliant.

Meeting Company and Customer Needs

On way to certification, a business can meet its ISO needs by:

•Using well-defined processes and procedures to build stable processes •Training in audit and certification process •Continuously improving with ISO 9001 standards

Noticing Difference

With complete procedures manuals for ISO 9001 Quality Management System, required HR procedures, and an ISO training class, a template like an ISO 9001 Quality Manager Procedures Manual Series can help a business on its way to ISO 9001 certification. Sometimes effort can be very great, but companies typically notice a remarkable difference in efficiency and effectiveness after first year.