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Choice: Customers are beginning to realize that they don't have to be ‘stuck' with standardly offered products or service if it only meets part of their need. Choice is becoming more of a market differentiation resulting in a competitive edge. Marketing leaders must realize that company growth through targeted niche markets includes finding ways to provide customized choices. And do so to a variety of customer demographics in a cost effective and highly competitive manner. Technology can greatly assist this issue.
Value-adding: Price pressures will continue to mount for your company's products and service. Reject becoming
low price quote through aggressive discounting unless you can really be
low-cost producer such as Dell or Wal-Mart. Use advances in technology to add value to your product or service. Intelligently adding features and value (which could be as easy as changing delivery pricing policies or inserting programs that make customer order status more real-time ) will keep margins in tact, while retaining accounts. Your customer is assaulted with competitors daily that claim richer product features, with better prices and faster delivery. Know your customer well. CRM (customer-relations-management) or SFA (Sales-Force-Automation) tools help skilled sales force to more quickly adopt and respond to changes in customer accounts. Seek ‘value-added' features in your new product development. Don't allow R&D to add features without a customer verified value given to that feature.
Yes, a significant paradigm shift occurred and continues to assault
way most companies operate. Capitalism has a brutal way to deal with those who miss
change and therefore are ill prepared to take advantage of opportunity - they go out of business! Creating shareholder wealth is trickier than ever, but not impossible for
marketing ‘dude' with visions, flexibility, risk orientation and
ability to execute in
market place.

Frank Williams is a marketer. With many post graduate courses in management, leadership, marketing and technology to his credit, Williams is a widely respected speaker, author and technologist. He has significant knowledge in marketing strategies and is the founder and CEO of Global Marketing, Inc. - a leader in business, marketing and sales consulting