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If you would like a free sample letter to use, please email me at michelle@michelledunn.com with B & T past due letter in subject line.
Once they have received package, email or call them. Ask them what they are doing with invoices. Ask them questions such as:
Do they have to be approved by someone else? If they have to be approved, who has to approve them and when will they give them to that person? Get that person’s direct number if possible. Find out if that person signs checks. Are there any discrepancies with invoices? When will check be cut? When can you call back for check number?
Once all past due balances are cleared up, you need to think about future invoices. Do you want to extend credit again or do you want to have pre-payment or payment at time of order. Whatever you decide put it in writing. If you can both sign agreement, that is even better. Remember, having a credit policy in place tells people you mean business.
Michelle Dunn has over 17 years experience in Credit and Debt collection. She is a writer, consultant and Editorial Advisor for Eli Financial. Michelle has been featured in Ladies Home Journal, PC World, Home Business Magazine, Home Business Journal, Entrepreneur, Professional Collector, Home Based Business for Dummies, Shameless Marketing for Brazen Hussies, and was a featured guest on (NPR) National Public Radio.