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7. Learn how to make smooth introductions. In business you always introduce less important people to more important people. The way to do this is to say
name of
more important person first, followed by
words "I'd like to introduce..." and then give
other person's name. Be sure to add something about each person so they will know why they are being introduced and will have some information with which to start a conversation.
8. Know who
more important person is. The client or
business prospect is more important than your boss. Just hope your boss agrees.
9. Pay attention to names when you meet people. It is all too common to be thinking about what you are going to say next and not focus on
other person. If you concentrate and repeat
name as soon as you hear it, you stand a better chance of remembering it later.
10. Use first names of people whom you have just met only after they give you permission. Not everyone wants to be addressed informally on
initial encounter. It is better to err on
side of formality than to offend
other person right off
bat.
Your goal within
first few minutes of meeting other people is to make them feel comfortable and to put them ease so they will want to do business with you. When you are confident of
rules for those critical initial encounters, you will have a solid start for long-term profitable relationships.
(c) 2004, Lydia Ramsey. All rights in all media reserved.

Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com