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If I was an ordinary web surfer, I'd have checked out by this point. But in name of research, I pushed on.
That same page also sported a cascading menu that offered information for Fflyer members and guests. I clicked on guests which took me to a registration form. And STILL no details on their program!
Research completed. Final grade: F.
GRADE SCHOOL LESSON: Keeping ball away from monkey in middle is a lot of fun... unless you're monkey.
BULLY #3: Sometimes bullies manage to confuse us AND shoot themselves in foot at same time.
There's a small website that rates online casinos. The first item on their "Recommended Casinos" page read something like this: "Please don't visit these casinos... they're rip offs." I was surprised to find directly below that, names and URLs of several major online gaming sites that I knew to be reputable.
It took a few minutes to figure out what went wrong. The webmaster had failed to make it clear that list of rip-off casinos was actually on next page, one click away. He just ran all his text together in a block and forgot those two most important words: Click Here.
As a result, he misinformed his visitors AND drove traffic away from his preferred casinos (which were likely paying him a commission on referred traffic).
GRADE SCHOOL LESSON: If you do your homework in a big hurry without paying attention to details, you'll only hurt yourself.
These three Internet bullies forgot basics of organization that every good student knows. Before writing a major essay, put your thoughts in order with an outline. Before uploading a new website, create a "mind map" or a "wire frame" with all your pages represented and a sound idea of how visitors will navigate among them.
Then test navigation on somebody who knows nothing about your product and see if they can find answers to their questions, quickly and painlessly.
If they "get it"... if they leave your neighborhood with their caps on their heads and aren't afraid to play on your street another day... congratulations! You are NOT an Internet bully.
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