Some Issues You Want To Consider

1. Generally speaking you will be more concerned with up-front and recurring fees rather than discount rate that processing companies will quote most prominently. The hidden fees generally eclipse discount rates – especially for low volume start-up businesses.
2. Try to accurately estimate your business volume when you fill out your applications. The risk department at your processing company can put a freeze on your account if your volumes move significantly outside estimates you have provided them.
3. If you do experience a sudden spike in orders, you should contact risk department of your processing company to make them aware of spike BEFORE it hits their system. They may want to have you send them details about orders and provide proof that orders are legitimate. As inconvenient as this is, it is far better than getting your account frozen. For more information about Risk Department at a credit card processing company, please read our free article, “Credit Card Processing Issues You Should Be Aware Of” on www.ProfitChoice.com.
4. Make sure you understand what fees you will be responsible for if you need to cancel your account before end of your contract. You may find that you need to shut down your account for a variety of reasons, and you don’t want to find out about exit fees after you get bill!

In conclusion, you should start off your search for credit card processing by making a realistic estimate of your processing needs. If you believe you will be processing less than $1000 per month, then you will probably want to work with a third-party processor like PayPal (you can sign up for PayPal here). If you will be processing more than $1000 per month then you will want to work with a traditional credit card processing company (see list of processors above). You should be more concerned with upfront and recurring fees than with discount rate. Once you have selected a processing company, you will want to make sure you have your business license and business bank account. Finally, you will need to make sure that your shopping cart system supports your processing company. If you still have questions about Merchant Credit Card Accounts, you can access a free in-depth article on subject here.

Step 4: Spell and grammar check your message. This might seem like a funny thing to include here, but haste leads to errors and errors can erode potency of your reply.

Step 5: Print your message and read it out loud to yourself. Is it coherent? Have you addressed everything? Is your reply laden with sarcasm, anger or spite? If yes, Start Over.

Remember, you provide awesome customer service and will not be shaken by small minds or ill tempered customers.

Step 6: Sign your message. This is last thing that customer reads and if you blow this, everything said prior will have little or no meaning. Leave them no doubt that you are, above all else, a professional.

Step 7: Click send.

Yow! That feels good.

Two additional options that you may consider are...

Option 1: Call customer if you can find their phone number. You'll be blown away at how attitudes change instantly when your customer hears your voice live at other end of a phone connection. It's miraculous.

Option 2: Refund their money instantly. Cancel their membership. Remove every trace of their contact information from your mailing lists. AND MOVE ON WITH YOUR LIFE. In some cases this is prudent thing to do. You won't please everyone, and 14 different email messages over course of 8 days isn't worth $19.95 sale. Cut bait and run.

You try to make your customers happy. You sincerly WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do.

Outstanding! Keep up good work.