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6. Include international postage costs
If you're selling anything through e-mail or your Web site, cater for international orders, whether you expect them or not. Find out
cost of international postage and shipping, and publish
costs for your customers.
This is a complex area because of
variety of options, depending on
source and destination countries, methods and speed of delivery, customs and duties, and more.
Simplify this as much as possible for your customers. It's better to start with something very simple (for example, one postage price for all international orders, regardless of destination) and adapt it with experience. Or eliminate postage costs entirely, as Rachel Green does on her site by offering free postage anywhere in
world:
http://www.rachelgreen.com
7. Explain your currency
If you use a currency that's common to other countries - such as dollars - make it clear which version you mean. Some Web sites quote their prices in American dollars as a kind of "universal currency", but most use local currency.
Include a link to a currency converter on your Web site to make it easy for your international visitors. Here's one to use:
http://www.xe.com/ucc
8. Be aware of time zones
If you're writing a time (for example,
time when you're available in a chat room) for people in specific time zones, include their local times as well. When writing for an international audience, include
time in GMT (Greenwich Mean Time).
Include a link to a time zone converter on your Web site - for example:
http://www.timeanddate.com
9. Use icons carefully
Choose icons on your Web site carefully. For example, not everybody understands what a "STOP" sign means; and a "thumbs up" sign can offend people from some cultures.
In fact, it's so easy to misunderstand icons - even within a culture - that you should always supplement them with clear descriptions.
10. Tolerate mistakes
The more you use
Internet,
more you'll communicate with people who don't speak or write English as well as you do. Be tolerant of poor spelling, bad grammar and typing mistakes when you receive e-mail or take part in Internet discussion groups.
Of course, this is just common courtesy, but again it's surprising to see how many people attack others when they think they can hide behind
safety of their keyboard.
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Gihan Perera is the author of "Make More Money From Your Web Site". Visit http://www.firststep.com.au and get your free e-book "The Seven Fatal Mistakes That Almost Every Business Owner Makes on Their Web Site" - PLUS free resale rights.