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Forté Systems is one of
current leading companies in Medical Practice Management and Billing Software. This means that their software that will essentially run an entire medical office. The software can be purchased in any one of four levels, depending on budget and number of doctors working for
practice.
Once a medical practice becomes a customer of Forté Systems
marketing strategy is changed to reflect
rules above. They are no longer trying to convince
doctor to become a customer, they are now educating them on how better they can be served by Forté Systems’ products. Now
customer receives direct mail pieces concerning:
•Updates on software upgrades (example 1).
•Notices when they are running specials (example 2)and information about Other Forté Systems products such as
•software training tutorials on CD (example 3).
This enables them to continue to service their customers at
highest level and also helps to strengthen
customers loyalty to Forté Systems. Sometimes you lose customers because they either forgot who they dealt with last time they made a purchase or they received some kind of promo from one of your competitors and decided to check it out.
If
customer is constantly updated about what is available from your company they will not have to spend their valuable time doing research and will be less likely to "shop around." This will help to control
normal attrition of your database to other companies.
The pieces are all designed with
Forté Systems logo prominently displayed on
front and back -
same general feel and most importantly
same color scheme. Picking a company color or group of colors and sticking with it will help to increase recognition and readership of your promo. Simply put, your customers will get to
point that they read what you send them. They need to know it is from your company before they read it because if it doesn’t look like what they are used to you sending it may go in
trash without a second look.
Being great at what you do is not always enough to keep
customers that you have earned. With all of
competition out there today you need to be constantly reminding your customers that you are
best at what you do. Direct mail postcards are
best way to give them that reminder.
Always remember to keep mailings that you send to your database informative, attractive and most of all current. Personalize everything that you can and make sure that what you are sending to a past client actually pertains to them or their company. Anything less and your customer may start to drift, and
only people that are going to be happy when that happens are your competitors.

Joe Niewierski, VP of Marketing & Promotion at PostcardMania, became published after graduating with a BA in Advertising from USF. Joy Gendusa founded PostcardMania in 1998; her only assets a computer and a phone. In 2004 the company did close to $9 million in sales and employs over 60 persons. For more free marketing advice, visit her website at www.postcardmania.com.