Customer Service - A Lost Art?Written by Craig Binkley
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4) PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who customer is. Be polite. Try “Yes sir/ma’am” instead of “yeah” and “nope”. If you don’t have an answer for your customer - offer to do some research to find what they are inquiring about. 5) THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave. 6) TRAINING - Train your employees. Don’t let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.“And as ye would that men should do to you, do ye also to them likewise” Luke 6:31 In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don’t overlook all-important “Good Customer Service”.
Craig Binkley – husband, father and home business owner assisting in the restoration of the “traditional” family through home business ownership. http://www.bornagainbargains.com
| | Moving message SignWritten by T James
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Jayex Technology provides standard range of moving message signs build to meet customer’s requirements. Easy installation, wall mounting or any other options with handy accessories are unique features of this company. Simple programming techniques via portable keyboard, or remotely by personal computer or modem are added advantage. The moving message signs comes in variety of range, that differ in size, height of character and color of text or graphic to be displayed. Also multi color option can be chosen to make screen more effective and eye-catching.
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