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The employee may think something is completely new, but with an EQ program, he or she can learn to identify
skills and steps that are familiar, and also
emotions that are familiar to all transitions and learning experiences. This eliminates a lot of
stress.
What holds most people back from quick learning is fear. They fear making a mistake. They think it will be too hard. They remember past failures. They fear being overwhelmed. They fear success. They may have been publicly humiliated in
past.
Chances are you have a good training program for skills and techniques, and you have chosen intelligent and competent people to begin with. Learning to work with your employees on their Emotional Intelligence will give you an edge on
intangibles that have been holding you back that you may not have been able to identify and break down into learnable steps.
Change is stressful. Rapid change is even more stressful. Resilience, which was called
ultimate stress-buster in a recent Wall Street Journal article, is an Emotional Intelligence competency. It means bouncing back after failures, rejections, losses and defeats.
When you learn what makes people Resilient, you can pass this on to your sales staff, project teams and customer service reps who cope daily with rejection and frustration.
You’ve taken care of
skills,
education and
training, but what about
Emotional Intelligence? Take a second look. More and more managers are finding this to be
missing piece in their training.

©Susan Dunn, MA, The EQ Coach, http://www.susandunn.cc . Coaching, distance learning and ebooks around emotional intelligence for personal and professional development. Susan is the Director of EQ Alive!, training and certifying managers, coaches, teachers and therapists in Emotional Intelligence. It’s what’s been missing in your employee programs. Individualized AND group programs available, LD or on-site. Mailto:sdunn@susandunn.cc for more information.