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It’s been real easy to this point, now you must prepare
message that will hopefully alter
perception and behavior of your target audience. It’s not easy. But it must be done in a believable, persuasive and compelling manner. The message must be clear and to
point with regard to exactly what is incorrect or untruthful. Remember this about
message: its only function is to alter existing perception on
part of members of
target audience. So,
guidelines are clarity, persuasiveness and credibility.
Here we are at
“public relations stable” housing our “beasts of burden” – your communications tactics whose job it is to carry your message to
attention of those key target audience members.
There is a really long list of tactics from which you can choose. Letters-to-the-editor, news releases, speeches, briefings, personal meetings, emails, newspaper and radio interviews and dozens more. Main requirement? Do they have a proven record of reaching
members of your target audience?
Are you making progress? Short of spending some real money on professional surveys (the cost of which often exceeds
entire public relations budget!),
best way to find out is to interact again with members of that target audience. In addition to being among
very people with whom you should regularly interact anyway, you and your colleagues can now personally assess attitudes, responses and degrees of awareness of your organization as well as particular misconceptions, untruths, inaccuracies or rumors.
Now, after six or eight weeks of your communications blitz,
difference between these perceptions and those gathered during
earlier interaction is that you are looking for signs that perceptions are now moving in your direction.
Should you decide to speed up
process, you might add a few more communication tactics to
mix, and increase their frequencies. Another look at your message would also be in order to reassure yourself that its factual base, clarity and impact measure up.
Once your perception monitoring shows that you have persuaded many target audience stakeholders towards your way of thinking, you may be sure that instead of wasting your PR budget, you are moving those stakeholders to behaviors that will produce
public relations success you want.
end

Bob Kelly counsels, writes and speaks about the fundamental premise of public relations. He has been DPR, Pepsi-Cola Co.; AGM-PR, Texaco Inc.; VP-PR, Olin Corp.; VP-PR, Newport News Shipbuilding & Drydock Co.; director of communications, U.S. Department of the Interior, and deputy assistant press secretary, The White House. mailto:bobkelly@TNI.net Visit: http://www.prcommentary.com