Only offer customers items they can use. Don't sell them higher-priced products just to make a big sale. You'll win loyalty of customers if you look out for their best interest.

...Follow up after sale

The most successful salespeople follow up regularly at scheduled times--not when they have a spare moment. Help yourself follow up by keeping a log of commitments made and when you promised to keep them.

...Comfort customers in time of need

Let's discuss this with an example. If a customer's air conditioning unit blinked out on hottest Saturday of year. Have a backup plan for these type of emergencies. People never forget it when you ease their comfort and will become your biggest raving fan. Return their call no matter how busy you are or have a plan on how to handle these calls. Work later than normal or have someone part-time and on-call. Talk with them on how you can ease their comfort until you can make it there. Ask if they would like to go to mall or a movie where it is air conditioned and you will call them when you arrive. It doesn't matter if you are in air conditioning and heating business or you're a consultant, think of ways you can ease customer's comfort. And don't forget to advertise that as well.

With Gratitude has a great solution which helps builds relationships with customers. Through a customized CD-ROM, customers will receive a gateway into an exciting and enticing world of online skill games – an interest and industry that is growing in popularity at an amazing pace. Simple to use and simple to create, REACT becomes your ambassador of goodwill. Welcomed into your customers’ homes willingly and enthusiastically, REACT markets your products/services in most receptive environment possible.

Please see our website for more information: www.withgratitude.net