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....Well, ma'am if you'd like to ask your neighbors over, we can start at 10% off.
Step 1 is non-assaulting, establishing a relationship. Two will set them at ease-'great, I can find out fast and get rid of them.' Of course your job in step 2 is to get
prospects interest enough to keep reading/listening. Be Quick, Catchy, and TO
POINT. Step 3, as I said, verifies your common interest, and now you can tell/show
customer how you CAN be of benefit. Step 4 will keep them interested and hold them accountable;
customer will have incentive to keep
appointment.
Use this method for your lead generation, lead followup(autoresponders), telemarketing, inquiries of any sort (including job search), cold calling, MLM affiliate contact, bulk mail; whatever your brand of sales entails. If you do it correctly, I PROMISE it works.
It must be STRESSED again that no script, written or verbal, needs to be executed exactly as is; if you follow
BASIC rules, inject your own personality and style. I'm a firm believer that if you do, you will ATTRACT
types of customers with which you can form good working relationships.
NOTES on OBJECTIONS: These hints are to help when in conversation. In email followup, objections are pretty well covered by repetition, clarification in your autoresponder series. 1) In step one a)...I don't have time right now Well, that's OK, when's a good time to reach you?? 2) In step two a)...we already have sidewalk cleaners I understand EXACTLY what you mean. Mrs. Sloppy had SidewalksRUs, until they actually saw their costs cut [insert greatest benefit to customer] by 30% with us! OR Great, have you tried Miracle Sidewalk yet [offer a related product or accessory-customer's Brand may not be following up!] b)...we don't need sidewalk cleaners [or I'm not interested] You know, that's exactly what Mrs. Sloppy said but now she's CONVINCED her roses smell better [point out an intangible benefit if possible] since we started cleaning for her. OR We do have a referral program. Who do you know looking for... 3) In step three ...I'm really busy right now. You know, I've been pretty swamped too. How's NEXT Thursday. I'll be back in
area then. ...No OK, that's great. Your needs probably constantly change. Is it ok to followup with you in x amt. of time?
You'll generally get SOME kind of yes; if
door is totally closed in your face, DON'T take it personally, and REMEMBER, you're one step closer to a sale.
Hopefully these tips will help your salesmanship grow, little by little. PRACTICE. If you do make calls, tape them. The first will probably be atrocious, but it WILL come easier with practice!
If you're using mail/email, you probably have a phone # associated with your lead. [Most] people are not monsters, and genuine sales offers are usually appreciated.
(c)Shelly Rich Friedling

Shelly Rich Friedling currently edits and publishes Success*Strategies, a creative sales and marketing ezine. She loves speaking on the phone almost as much as she loves writing articles! http://www.richideas.info