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To have a successful campaign a product or service must understand that they need to start out with something a consumer needs, wants, or improves their situation and that product or service actually does help consumer for long haul.
The New York Times said it best in a recent article, “Companies can’t Buy Love with Bargains” Building brand loyalty is more than just hyping consumer into buying a product, it’s gaining their trust and trust of their family both today and for years to come. One example of great brand building is H.J. Heinz, (NYSE: HNZ) they have been around for decades and they gained loyalty and trust of consumer spanning generations, now that is great brand building.
Anyone could hype a brand for short term gains but that doesn’t accomplish goals of advertiser or consumer. It looks good initially but what happens when product isn’t flying off shelves any longer and consumers have lost trust in product or company?. Of course you need new and innovative ways to get your message to consumer but this message has to be geared to building consumer loyalty and not just hype. Even largest companies make this mistake and pay for it with decreased sales and profit margins.
So whether a consumer is buying a car from Ford (NYSE: F) , a can of beer from Anheuser Busch (NYSE:BUD) or software from Microsoft (Nasdaq:MSFT), advertiser needs to cater to needs of consumer.
Louis Victor has been involved in the investment, advertising and marketing industries for almost two decades.