3. Discuss project expectations. When you're giving an assignment, make sure your administrative professional precisely understands expected project outcome. This means you will need to clarify outcome in your head first and then clearly relay that expected outcome to your administrative professional. Clearly voicing precise (or nearly precise) expected project outcome before it happens means no surprises upon project completion and efficient use of your time and that of your administrative professional. Precise communication prevents misinterpretation by both parties which can cause bad relationships and inappropriate work results. If results aren't what you asked for then maybe in actuality you didn't quite ask for results you wanted.

4. Have a daily briefing with your administrative support person. Meet daily whether either of you want to do so or not. This meeting forces communication to flow daily between you both, which is a good thing. And comfort levels with each other will rise. It could be a five minute meeting while standing. Or it could be a 10 minute meeting while seated that's officially posted on calendar to happen every day that you're in office at 9:00 a.m. Do what works best for you both. And make sure you're uninterrupted during this time.

5. Support opportunities for your administrative professional to achieve certifications. For example, your administrative professional can become a Certified Administrative Professional (CAP) and a Certified Professional Secretary (CPS), both elite designations by administrative professional criteria. Encourage her or him to train and test for these titles as well as have your company pay registration costs.

(c) 2005 Karen Fritscher-Porter

Business Planning is a real soul searching exercise for business owner. You have to be brutally honest with yourself. Even if you prepare your plan yourself (without a coach), get someone else involved to keep you honest! Looking at examples of what others have done can help, but your business will have different strengths and weaknesses and will operate in a different marketplace. And lastly, make sure any off-the-shelf product you choose will show you how to implement your plan into your business.

When you use a consultant, insist that they show you how plan should be implemented into your business process. And have consultant give you at least one review of your performance against your plan six months after plan has been delivered. While this will cost you extra, this will ensure that your plan does not end up on bottom shelf- because you know you will be held to account!

Business Planning is not an easy process. It takes time and commitment. You don’t just do it once. This is not what business owners want to hear, and what most consultants won’t tell you, because it might cost them a sale. But rewards from a well implemented business plan are worth many times your investment.