11 Moments of Truth

Written by Sandra Schrift


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TITLE: 11 Moments of Truth AUTHOR: Sandra Schrift CONTACT: sandra@schrift.com COPYRIGHT: ©2004 by Sandra Schrift. All rights reserved __________________________________________________________

11 Moments of Truth (Adapted fromrepparttar Scandinavian Airways System)

These moments come when a customer or client…

1. Hears someone else praise you or your work.

Is the traditional press review still a business tool of the future?

Written by Kathrin Koehler


Press reviews are a common and basic feature for surveyingrepparttar market situtation, your company’s public image andrepparttar 104453 coverage of your competitor’s business. Only if you are well-informed about theses topics, you can make sound business decisions.

But canrepparttar 104454 traditional press review – also called press clipping - with cut-out and pasted articles really retain its relevance inrepparttar 104455 age of internet, mobile computers and digitalised communication?

The internet has caused workflow processes to become much faster, and it is hardly possible to reserve time just to read business and news publications. Cutting out articles and then gluing them on a piece of paper has always been a rather messy job – but now it has also become too timeconsuming. Even scanningrepparttar 104456 articles and then priniting them out takes up time.

Traditional press reviews also need to be stored and archived, something that just adds up torepparttar 104457 loads of paper in your office.

An modern alternative to standard press review are digital formats. Online media sources are automatically scanned for selected terms and topics andrepparttar 104458 relevant articles – already in digital form – are combined. You then have a digital document, for example in PDF-format.

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