10 Things Managers/Supervisors Should Know When Dealing With StaffWritten by Rick Yost & Lorna Reitberger
When dealing with staff, whether it's in a cafe, gas bar, clothing store, etc, it can be frustrating sometimes. But staff is only as good as management is! Worth repeating, often a management person forgets this and expects something from staff that they themselves fail to supply. So below are a few helpful examples to think about if you'd like to retain a content and happy staff. 1. If you have to have a grievance with a particular member of your staff, Don't do it in front of customers. Surprisingly this happens alot. 2. As well, don't do it in front of other staff. Setting an example you think or maybe creating an atmosphere of discontent would be a better description. Not only have you embarrassed person but other staff has now realized they could be next. 3. Set positive examples to your staff. If you're positive, they'll be positive 4. Try to always address your staff by their name. Personalization always creates warmth and a warm person will always try harder. 5. Simple common courtesy like please and thank you go a long ways in managerial field. We all want to be treated like a human being.
| | Why "Free Agent Thinking" Is Good For Your CompanyWritten by Lora J Adrianse
It's no secret! Day after day news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean, mean, businesses with a constant eye on reducing costs. For first time, baby-boomers are finding themselves in an unpredictable work environment. They are shaken by instability of what future holds...and with good reason. Company messages are mixed. On one hand, they talk about wanting to be "an employer of choice" with a reputation for retaining talent. On other hand, they need ability to be fluid...fluid enough to restructure and reorganize to meet constantly changing needs of market. How then, do you walk fine line between wanting to retain without implying promises for future? Encourage "free agent thinking". In other words, release golden handcuffs. * At every opportunity tell them you know they have many employers to choose from, and thank them for choosing you. * When you communicate change, send a message that change is "norm" in today's economy. Replace "message spins" with truth and hard facts. * Teach them to embrace mindset of personal branding and how to approach their work as if they are in business for themselves.
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