Can you figure out a way to perform your job in a manner that you save time doing it? Of course not! Time cannot be saved, it moves at same speed no matter what you do! Now think of all things that are done within your warehouse, supposedly to save time. How many of those things actually worked over long haul? Can you count them on one hand? If so, then what do you do?
It all starts and ends with your warehouse supervisor. When you hire a supervisor what type of person do you look for? Usually it is a “Time Keeper”! Here is a parable: Imagine if someone told you they could look at Sky, day or night, and tell you what time it is. Wouldn’t that be impressive? But what would be even more impressive is a person that could build a clock that would do same thing, a “Clock Maker”!
When interviewing a person for a supervisor’s position we ask them about all of things they have done. We ask their references about things they have done. Then if we like what their past has to tell us, we tell them about all of things our organization has done and how great our company is. Then once they are hired, we seldom provide them with any training and later we wonder why we continue to have same problems. Basically we hire people to maintain status quo. A person who can maintain time! “Is this what you want”? A “Time Keeper”!
Why don’t we tell potential employee about problems we have within our warehouse? Why don’t we tell them what our expectations are? By doing these things does that mean company is not as great? Of course not, we are just being honest with same person we expect to be honest with us. By being completely honest you give them opportunity to give you their vision about how your warehouse should run. A “Clock Maker”! A person with a vision and determination to achieve that vision is much more valuable to your organization, even at warehouse level. Remember, your warehouse is first department to touch product when it arrives from vendor and last department to touch it before customer sees it. Doesn’t this mean we should devote more time and energy to ensuring our customers are completely satisfied?
Think about this, “What is most expensive asset you have within your organization”? Now imagine, “Your Money,” being controlled by a person with no vision and no desire to improve your investment. Would you let your 401k be controlled by someone without telling him or her what your expectations are? Without telling them how much of an increase you are expecting? Would you trust it to someone who could not tell you how he or she plans on improving your investment and in what time frame? Then why trust your organizations largest investment to person with best past and a limited future.
If we are looking for experience we must look deep and ask ourselves, “how much experience does your warehouse supervisor really have”? Look at their resume when you hired them, then ask, to view their latest resume. Has it changed? Look at resume of a potential warehouse supervisor. Has it changed over years? The types of jobs they have held are probably similar, their positions are all same, and their achievements are same from company to company. Remember, nothing is as futile as expecting past returns to be translated into future returns on a linear basis. Now ask yourself, “Does this person have “X” number of years of experience” or “1 year of experience repeated “X” number of times.” A “Time Keeper”. Is this best person for your organization? Or, should you hold out for a, Clock Maker?