Your Administration Team…Look After Them

Written by Lorraine Pirihi


In most organisationsrepparttar administration/support team, although they can be acknowledged as being important torepparttar 104108 business, they are treated as if they're not.

Day after day, week after week they are inrepparttar 104109 office, slogging away making surerepparttar 104110 work gets done. Many of them are so conscientious they won't take time out and stay at their desks untilrepparttar 104111 work is done. Not only are they integral torepparttar 104112 running of any business, their income andrepparttar 104113 way they are treated may not always reflectrepparttar 104114 importance of their role.

Jenny's Story Jenny has worked for her current employer, forrepparttar 104115 past three years and thoroughly enjoys her role as Personal Assistant torepparttar 104116 General Manager. They have a great working relationship. Whenever she needs time off to attend her children's sports days and special events, it's never an issue. If she requiresrepparttar 104117 occasional afternoon or morning off to deal with personal matters, all she has to do is ask. Because of this attitude with her employer, she does her utmost best in her work and never thinks twice about working overtime onrepparttar 104118 odd occasion. In fact she works twice as hard.

This is a totally different situation to Jenny's previous employer. Jenny had been working for another organisation where her boss was 'married torepparttar 104119 job'. Although he had a wife and family, his behaviour didn't reflect this. He worked all hours ofrepparttar 104120 day and night and couldn't understand why everyone else went home at 5.00 p.m. Although she did her utmost best to organise him and getrepparttar 104121 work done on time, he would always ask for tasks to be done just when she was getting ready to leave forrepparttar 104122 day.

How to Get More Business Without Even Trying

Written by Lorraine Pirihi


Why are you in business? Hopefully you enjoy what you do, however is it because you want to make money so that you can have, be and do more in your life?

Who pays you? Your clients do and never forget that. Unfortunately many people do. They take your money and then vanish offrepparttar face ofrepparttar 104107 earth. And if you do hear from them you know they are only trying to sell something or business is not going well. The silly thing is, if you look afterrepparttar 104108 hand that feeds you, they will look after you.

Keep in regular contact with your clients, particularlyrepparttar 104109 top 20% (both current and past) who have provided you withrepparttar 104110 most income.

Still keep in touch withrepparttar 104111 others via newsletters etc. Howeverrepparttar 104112 top 20% of very special clients need extra attention.

A monthly "how's things?" call. Find out how life is treating them, without expecting to sell anything.

Sendrepparttar 104113 occasional gift …a book, tape, movie tickets. Thank them for their business. When special times ofrepparttar 104114 year occur send them a Christmas Hamper, New Year's Calendar, Easter eggs at Easter. Little things which show you care.

When you get referrals, rewardrepparttar 104115 referee with a thank you card or gift.

Do what most people in business don't do. You will be amazed that if you consistently (that isrepparttar 104116 key word here) makerepparttar 104117 extra effort, you will continue to get repeat business or more referrals.

My Story Forrepparttar 104118 past two years, I had engagedrepparttar 104119 services of two separate property managers to look after our investment properties. The property manager of company no. 1 was never pro-active. The only time he spoke with me was when I initiated contact because I had a query or was unhappy about their services. Company no. 2 was exactlyrepparttar 104120 same except that they kept in touch via a newsletter which really was of no use to me as it didn't mention anything about property management. Mostlyrepparttar 104121 information was about properties being sold.

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