Ashley opened a posh, little gift shop and decided that
best way to advertise was a 15 second spot on one of
local television stations. Her commercial emphasized that people should stop by for
grand opening. When her shop first opened, it was visited by a steady stream of customers, many who came by because they had seen
commercial.After her shop had been open for several weeks, business began to taper off. Ashley visited several of
larger, chain gift shops in town and found that business was booming.
Ashley couldn't figure out what
problem was. She felt that her products were unique and stylish. She thought customers would be intrigued by a shopping experience that was more personal than that in stores like Pier 1 Imports and Pottery Barn.
In her advertising, Ashley emphasized that people should come by for
grand opening, but she figured
shop would sell itself. She didn't understand that people might fail to see
benefits of shopping in her store if those benefits weren’t pointed out to them.
Here are some advertising techniques small businesses can utilize to compete with chains:
* Emphasize
uniqueness of
product. People are often attracted to
idea of getting something unique from a smaller, independently owned business, but are used to
larger selection a chain store can offer. Ashley could have featured
originality of her stock as compared to
universal stock a chain store offers.