"You Can't Direct the Wind but You Can Adjust the Sails"

Written by Christophe Poizat

Guidelines: You have permission to publish this article electronically or in print, free of charge, as long asrepparttar bylines are included. A courtesy copy sent to article@itsm-made-easy.com would be appreciated.

Format: 60 words per line Word count: 671 words (3926 chars) ----------------------------------------------------------------------- "You Can't Directrepparttar 144790 Wind but You Can Adjustrepparttar 144791 Sails" © 2005 by Christophe Poizat - All rights

Dear Friend,

First of all, let's take a look atrepparttar 144792 meaning ofrepparttar 144793 word "metamorphosis" and how it can possibly be of interest to IT Service Management. Metamorphosis: Noun (plural metamorphoses - say metuh´mawfuhseez) … “the change of form, structure, or substance, as transformation;repparttar 144794 structural or functional modification of a plant organ or structure during its development.” Applied to IT Service Management, this does clearly suggest a process by which we can possibly transform ourselves and adapt to an ever-changing and complex environment or marketplace withrepparttar 144795 clear intent to become and remain successful.

It's all about our personal growth and our ability to react torepparttar 144796 multiple challenges of life in general andrepparttar 144797 modern IT world in particular. In a way, I am tempted to say it's all aboutrepparttar 144798 metamorphosis of ITSM tadpoles into leaping frogs! Identifying and aligning allrepparttar 144799 pieces of this complex puzzle takes time, quite a bit of thinking and determination. It also requires that we constantly reconsider our approach and refine our strategies.

Transforming ourselves has been a necessity sincerepparttar 144800 dawn of humanity and it is not any different inrepparttar 144801 modern world: if we want to stay in business, we have to evolve. Let's keep in mind that it is us who have to adapt torepparttar 144802 environment orrepparttar 144803 marketplace and notrepparttar 144804 other way around. This is a hard fact, it cannot be argued upon: no one can expect to win at any game without first knowingrepparttar 144805 rules and principles. Life is a serious game where it is possible to have a lot of fun. It has strict rules though. First we need to studyrepparttar 144806 rules then comesrepparttar 144807 fun. Likewise, IT Service Management is a serious game where it is possible to have a lot of fun inrepparttar 144808 process. Again, first we need to study and masterrepparttar 144809 rules.

Brainstorming Secrets

Written by Steve Gillman

Have you been in a "brainstorming" session where each person just defended their own ideas? Worse is when people don't suggest ideas at all, for fear they'll be attacked. That's no way to brainstorm. Brainstorming is usingrepparttar power of many minds, and ideas should flow freely and trigger other ideas. How do you make that happen?

The Key To Good Brainstorming

You have to have a good leader to have good brainstorming. The leader isn't there to impose his will, though, but to stoprepparttar 144789 imposition of anyones will. His role is to stop criticisms, arguments, and even strong opinions, at least inrepparttar 144790 first part ofrepparttar 144791 session.

A brainstorming session needs to be spontaneous, open and uncritical. "Bad" or "silly" ideas can lead to helpful ones, so suggestions have to be left un-judged at first. To brainstorm effectively, you can't stiflerepparttar 144792 creative process. The leaders job, then, is to make everyone feel free to suggest any ideas.

An Example Of Good Brainstorming

The scenario: your business needs to cut delivery costs. The group throws out ideas and thoughts. "Let's not deliver," someone suggests, and when another starts to criticize, you remind him ofrepparttar 144793 rules. "Negotiate lower rates," somebody says, "Or just find a company with lower rates," another adds. Ideas like reducing package weight and charging customers more are suggested, and lead to other ideas.

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