How much extra money could you make by closing just one or two additional sales a day? You can double, or even triple,
effectiveness of your telephone selling by showing prospects why they should buy from you, instead of just telling them.
Clients and prospects are visually oriented. They process and retain 75% of
information they see, compared to about 15% of
information they hear. There are six steps involved in preparing online visuals you and your prospects can look at online during telephone conversations and teleconferences.
Step 1: Desired result
Start by identifying what you want to accomplish during each phone call. Ask yourself:
•What is
primary message I want to communicate? •What action do I want my client or prospect to take? •What information can I provide to convince them to take
desired action?
Your answers to these questions will provide
framework you need to begin preparing for your upcoming calls.
Step 2: Benefits
Next, translate your product or service into benefits they will enjoy if they take
action you want them to take. Identify as many different ways as possible your product or service can benefit your client. Be as specific as possible.
Step 3: Framework
Open your presentation program and create an “empty” set of visuals to support your upcoming calls. This will provide a framework for developing your telephone sales presentation.
Don’t be concerned
contents of each visual. At this point, don’t stop to fill in
details for each visual. Simply create an empty presentation visual and title for each of
points you want to cover in your upcoming telephone calls.
Hint: You may want to create a template with placeholder visuals to help quickly prepare future presentations.
Step 4: Provide proof
Next, go through your presentation framework and complete each of
visuals by adding appropriate text and graphics. As you complete each visual, strive to make your benefits as specific and as visual as possible. Translate your products or services into added dollars and cents revenue, reduced costs, or time savings.