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"Why The USP Doesn't Work Anymore & What To Do Instead"
- by "Dangerous" Debbie Jenkins
(c) Debbie Jenkins. All Rights Reserved. http://www.debbiejenkins.com
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The USP (Unique Selling Proposition) is based on
assumption that if you can't be better than
competition then being different will usually suffice.
It is true that most businesses scrape by in
midst of mediocrity. The bosses of these firms see an industry or profession that looks lucrative and join
ranks in a 'me too, I'd like some of that action', kind of way. If there's enough of a market for what they do then they'll pick up
odd client and eke out an existence without having to think or work very hard on their brand.
Most of these companies make up
headlines of casualties when
market they're in gets tough and only
outstanding or well-positioned firms stay safe.
So,
USP, in principle, enables
enlightened business owner to rise above
ranks and be noticed. This is usually achieved by: - High Value Promises - Guarantees - Under Promising and Over Delivering - Finding An Under-serviced Niche
I applaud and support this way of thinking and believe that high value promises, guarantees and aiming to delight clients are all important. I actually believe that these things should be
baseline for any business.
So
notion of a USP is fantastic. There's just one tiny flaw...
Finding your USP can be like
quest for
proverbial Holy Grail. You could end up spending inordinate amounts of money on research, product/service development and branding without ever really attaining a true USP. The quest to find 'unique' when 'relevant', 'outstanding' and 'decisive' are just as good can be frustrating and wasteful.
I've seen people stumble upon some really great propositions for their brand that would have worked like a dream, but then dismiss them because they're not "unique" enough.
Some of
problems with USPs:
- Nearly every idea you come up with will have already been done, so struggling to find unique will be frustrating and wasteful.
- You'll spend lots of time trying to invent something truly unique and if you do ever find it you'll never really know if it's unique anyway.