When Avon Doesn't Call: A Lesson For Internet Marketers

Written by Mary Anne Hahn


Probably most of you have heard of Avon Products, Inc. Founded over 100 years ago as a small perfume company, Avon has grown into a huge multi-billion dollar corporation that sells products ranging from cosmetics to clothing, jewelry and knickknacks to customers in nearly 140 countries.

Like many women, I have my own "Avon Lady," someone from whom I have ordered on a regular basis overrepparttar last couple of years. Mary works inrepparttar 121507 same office building as I do, one floor below mine.

I suppose Mary makes a nice little side income from her Avon customers. But Mary has a bad business habit that I think we can all learn from, and avoid.

Whenever I order items from an Avon catalog, Mary always delivers them to me promptly, in one of those little white Avon bags thatrepparttar 121508 company provides. Insiderepparttar 121509 bag, along withrepparttar 121510 items I've ordered, she conveniently includes a copy ofrepparttar 121511 newest Avon catalog. So far, so good.

But here'srepparttar 121512 thing--if, for whatever reason, I don't happen to order anything fromrepparttar 121513 new catalog, Mary seldom drops me off a copy ofrepparttar 121514 *next* catalog. Orrepparttar 121515 one after that. Orrepparttar 121516 one after that. In fact, if I don't order during a particular campaign,repparttar 121517 only way I get a copy ofrepparttar 121518 newest Avon catalog is when I call and ask her for one!

Now, how much business do you think Mary loses from me each year due to this oversight? Then, multiply that number byrepparttar 121519 amount of business she loses if she handles all of her regular customersrepparttar 121520 same way, which I imagine she does. Failure to follow up with her regular customers probably costs Mary hundreds of dollars each year. Maybe more, if any of her customers decide to switch to another Avon distributor.

How Not To Market

Written by John Colanzi


I really don't get it.

Why do so many marketers shoot themselves inrepparttar foot?

It takes time to build an online presence.

Why do so many marketers go out of their way to lose business and credibility?

They do everything they can to destroy any chance of doing business with future customers. In many cases they not only lose a future customer, they destroy their reputation.

Some ways not to market.

1. Subscribe to an ezine and every timerepparttar 121506 publisher sends out their newsletter, play email tag and hit them with an ad.

Do you think you'll make a sale?

I doubt it.

2. Use forged headers in you email.

What are you hiding?

If you don't want me to know who you are, why inrepparttar 121507 world would I trust you with my money?

3. Send me an email saying, "You're receiving this message because we are both members ofrepparttar 121508 same opt in list."

Since I don't belong to any safe lists, you've started your sales letter with a lie.

I'm sure you'll get my business. I love sending money to people who lie to me.

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