Probably most of you have heard of Avon Products, Inc. Founded over 100 years ago as a small perfume company, Avon has grown into a huge multi-billion dollar corporation that sells products ranging from cosmetics to clothing, jewelry and knickknacks to customers in nearly 140 countries.Like many women, I have my own "Avon Lady," someone from whom I have ordered on a regular basis over last couple of years. Mary works in same office building as I do, one floor below mine.
I suppose Mary makes a nice little side income from her Avon customers. But Mary has a bad business habit that I think we can all learn from, and avoid.
Whenever I order items from an Avon catalog, Mary always delivers them to me promptly, in one of those little white Avon bags that company provides. Inside bag, along with items I've ordered, she conveniently includes a copy of newest Avon catalog. So far, so good.
But here's thing--if, for whatever reason, I don't happen to order anything from new catalog, Mary seldom drops me off a copy of *next* catalog. Or one after that. Or one after that. In fact, if I don't order during a particular campaign, only way I get a copy of newest Avon catalog is when I call and ask her for one!
Now, how much business do you think Mary loses from me each year due to this oversight? Then, multiply that number by amount of business she loses if she handles all of her regular customers same way, which I imagine she does. Failure to follow up with her regular customers probably costs Mary hundreds of dollars each year. Maybe more, if any of her customers decide to switch to another Avon distributor.