Whatever Happened To Customer 'Service'?Written by Lorraine Pirihi
Do you remember last time you went into a shop and person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. I'm sure I must have yet it would have been so long ago, I can't remember. Let me tell you what happened this week… I belong to a well-known trade exchange which I have found very useful for my business. I wanted to purchase a suitcase from a particular store which usually takes trade dollars. From time-time store will limit use of trade dollars if they have reached their maximum for month. Anyhow I quickly discovered this wasn't going to be my lucky day. I walked in and assistant who was sitting down behind counter (and remained there), didn't smile. She barely acknowledged me with what looked like a scowl. I had interrupted her reading time. (She was so busy, there was no-one in store). I then politely (yes I can be polite sometimes) asked her if they were accepting trade dollars as I wanted to purchase a suitcase. She turned around to owner who was sitting behind her doing some bookwork and repeated my question. The owner stayed seated, didn't look up and told her assistant "No".
| | Joint Commission Resources selects trak upgrade for its membership and meeting planning software Written by gomembers, Inc.
[Herndon, VA]--- gomembers, Inc. announced today that Joint Commission Resources (JCR: http://www.jcrinc.com) has decided to upgrade its membertrak membership solution and its meetingtrak meeting planning software solution, along with purchase of a maintenance agreement.“Choosing to upgrade allows JCR to take advantage of most recent advances in meeting planning software,” noted Jay Barrett, Vice President of Operations for gomembers. “The trak product line is noted as a market leader in membership, meeting and event planning, and combination of upgrade and maintenance agreement is an important step for JCR,” Barrett also said. For more information on gomembers' solutions, please visit Products section of our website. www.gomembers.com For any questions, please do not hesitate to contact gomembers via email at: gomembers-inc@gomembers.com ----------------------------------------------------------------------- gomembers, Inc. gomembers is a leading provider of software solutions for membership, meetings and management of member-based organizations. gomembers' software and technology enable its customers to automate a number of enterprise resource planning, member relationship management, transaction processing and member-to-member communications functions in a single software platform with seamless inter-processing of data across all applications.
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