Copyright 2005 Doug StaneartThe main reason for buyer resistance and selling stalls boils down to one simple fact:
reasons for not buying are bigger to
prospect than
reason to buy.
If you sell an intangible product or service, it may be even tougher to close down a sale because your product or service is not something people can see, touch, or feel. So
reasons for your prospects to buy have to be vivid, logical, and emotional. There has to be a reason for them to buy NOW, or they’ll put off making
decision until later.
When you sit down with a prospect, ask a lot of questions about
prospect related to your product or service to get
person to tell you what is important in his/her life.
If you are selling a tangible product, you might ask questions like
following:
-- What do you like most about your current product? -- What do you like least? -- If you could change anything about
product you have now, what would it be? -- Has any needs changed hat makes buying a new product different than
last time you bought (bigger family, etc.)? -- Why do you want to buy a new product?
If you are selling an intangible product, then questions like
following might be more helpful?
-- At this point in your family/career, are you more concerned with getting ahead, security, planning for
future, creating a legacy, being esteemed by other, etc.? -- Is that different from what your focus was two years ago? Five years ago? Ten years ago? -- Where do you see yourself in three to five years? -- What kinds of things have to be put in place to in order for you to accomplish what you have planned?