What exactly online recruitment agencies do ?Written by Ispas Marin
Any online recruitment agency can help you to submit for vacancies to agency by employers. Online recruitment agencies are used by employers for many purposes. Get help with recruitment process, conceal recruitment activities from competitors, recruit for a new type of post for which they have no expertise. Anytime you register with an online recruitment agency keep in mind that primary client for them is employer, not you. Also, always check security of site, as you will be submitting personal information. Staffing and contract agencies compile a number of candidates with some exact qualifications and then supply staff to an organization for a contract. These agencies will pay you for actual work hours and not for holidays or sick pay. These agencies are usually used to find staff to cover sickness and holidays or to avoid having unnecessary staff.
| | One of the secrets of a great Customer Experience…. Written by Colin Shaw
A few weeks ago we conducted our annual “Customer Experience Study Tour” in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach task of building a great Customer Experience. Companies include Pret-a-manger, Virgin Atlantic, Mandarin Oriental Hyde Park, Dell Computers, T-Mobile, Lexus Cars, AOL and Microsoft. As we traveled around these companies on luxury coach, I pondered what common traits are of companies who provide a great Customer Experience. Undoubtedly one of these traits is “attention to detail”. So let’s give you an insight to what some of these companies did. Pret-a-Manger told us about absolute struggle they go through to make sure that all ingredients in their sandwiches are additive free so as to enhance taste of sandwiches. This involves a great deal of searching to determine best supplier, as well as extensive tasting. The time and money they spend on this activity is phenomenal and costs a great deal. But this is part of their attention to detail. Liam Lambert, Director of Mandarin Oriental Hyde Park Hotel told us of his “attention to detail”. He wanted his doorman to stand out as “beacon’s” to help promote hotel - as it is on less busy side of street. He saw other hotel doormen who were all dressed in “grey” overcoats. This colour made them blend into their hotel buildings and act as great camouflage! Liam decided to dress his doorman in red! Truly a beacon! It worked! More people noticed than ever before. Liam told us about how he treats his new arrivals. Our group were privileged to attend and witness his “Morning Prayers”. This is where all managers from all departments in hotel get together EVERY MORNING and talk through EACH AND EVERY new guest that is arriving at hotel that day. They look at who they are. They look at where they are coming from and therefore how likely they are to be tired for instance. They even get on their guests web site and try and find out more about person coming to stay so that they can serve them better! Finally, if available on web site, they will print a picture of individual who is staying with them and place it on “Guests Wall” so staff can recognise person by name! So do you go into that amount of detail with your customers?
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