So your auction closes. Now what?
Hopefully you made a sale or several sales. Now important work begins. Here are some tips on what to do after your eBay auction closes.
Once your items have sold, be responsive to buyer. Contact them in a quick manner, thank them for their purchase, and provide required information for payment.
When you wrap your items, wrap it professionally in nice, clean tissue paper. If breakable, be sure item is wrapped with bubble wrap as well. Include a business card with your website information, name, address, or a printed out statement showing items name, items number, price paid, and a small hand-written note thanking buyer for their purchase.
Insurance is usually a good idea but in general, it should be an optional feature, with decision left to buyer. Remember two important things about insurance. First, insurance is VERY inexpensive. Therefore, in your description, you should state how much insurance would cost and recommend it. Second, you should also state in description that if insurance is not purchased, you are not responsible for lost or damaged items.
Go Extra Mile
You want every customer to be a happy customer. If you have to do a little more research on shipping, or negotiate on price, remember that customer is reason you will have success. Therefore, be prepared to go extra mile in providing them with superior service every single time.
Unlike other sites that use a feedback system, eBay’s feedback is sacred and taken very seriously. Negative feedback is never removed. Therefore, if you leave negative feedback rather than trying to handle a tough situation between you and seller, this could give you a bad reputation. If people see that you consistently leave negative feedback because your buyer did not pay as quickly as you like or whatever reason, buyers will be leery of buying from you in fear of getting negative feedback themselves should something go wrong.
It is extremely important that you handle your account with integrity. The number of positive comments and amount of stars earned are what will be deciding factor for many buyers. Be professional, polite, and stand by what you sell.