So your auction closes. Now what?Hopefully you made a sale or several sales. Now
important work begins. Here are some tips on what to do after your eBay auction closes.
Buyer Contact
Once your items have sold, be responsive to
buyer. Contact them in a quick manner, thank them for their purchase, and provide
required information for payment.
Professional Wrapping
When you wrap your items, wrap it professionally in nice, clean tissue paper. If breakable, be sure
item is wrapped with bubble wrap as well. Include a business card with your website information, name, address, or a printed out statement showing
items name, items number, price paid, and a small hand-written note thanking
buyer for their purchase.
Insurance
Insurance is usually a good idea but in general, it should be an optional feature, with
decision left to
buyer. Remember two important things about insurance. First, insurance is VERY inexpensive. Therefore, in your description, you should state how much insurance would cost and recommend it. Second, you should also state in
description that if insurance is not purchased, you are not responsible for lost or damaged items.
Go
Extra Mile
You want every customer to be a happy customer. If you have to do a little more research on shipping, or negotiate on price, remember that
customer is
reason you will have success. Therefore, be prepared to go
extra mile in providing them with superior service every single time.
Negative Feedback
Unlike other sites that use a feedback system, eBay’s feedback is sacred and taken very seriously. Negative feedback is never removed. Therefore, if you leave negative feedback rather than trying to handle a tough situation between you and
seller, this could give you a bad reputation. If people see that you consistently leave negative feedback because your buyer did not pay as quickly as you like or whatever reason, buyers will be leery of buying from you in fear of getting negative feedback themselves should something go wrong.
Trustworthiness
It is extremely important that you handle your account with integrity. The number of positive comments and amount of stars earned are what will be
deciding factor for many buyers. Be professional, polite, and stand by what you sell.