What's your Business Online Attitude?

Written by Paul Easton


This article was prompted by some customer support work I was involved in for a private members site. One ofrepparttar paid subscription members wanted someone to look over his website and give an opinion of what we thought of its design.

It was clear fromrepparttar 104406 email that they had been online for a while (over 3 years) but hadn't seen any results from their efforts and were frustrated. Understandably so!

This person had created his own website in which to promote an online Opportunity. The purpose for having your own web site, rather than a static page, (one that you can't personally change, likerepparttar 104407 onesrepparttar 104408 most biz opps provide) is it to "Brand YOU".

After all, your site visitor is getting involved with something you recommend and in effect will want you to help them succeed.

Your site should not be to *sell* them ­ that'srepparttar 104409 job ofrepparttar 104410 company you represent. The purpose of your site is to *refer* them.

Anyway,repparttar 104411 first impression of this member's site wasrepparttar 104412 lack of having it's own domain name, its own presence. Not a good start and that was even before I visitedrepparttar 104413 site. So before I arrived, my trust as a prospect was wavering.

On arrival I found thatrepparttar 104414 site "rammed"repparttar 104415 opportunity downrepparttar 104416 throat ofrepparttar 104417 visitor, if anythingrepparttar 104418 site scared me into running away as fast as possible.

Also this member quoted their website "hits" as a picture of how many "visitors" there were. Let me explain why this can be misleading.

Hits occur fromrepparttar 104419 amount of files loaded when a visitor arrives to a web page. This means if a web page (which is 1 file) has 10 images (10 files) then they count as 11 hits;repparttar 104420 web page plus images. You can see that it can be misleading to quote hits.

It gets worse ifrepparttar 104421 visitor goes to more than 1 page because then any additional images (andrepparttar 104422 next page) count as more hits. Make sure you always count "unique visitors" when assessing a conversion ratio or stating statistics.

I drafted a long email reply, explaining why I thought this site may not be effective, and is not gettingrepparttar 104423 results they wanted. I did my best to provide advice by explaining how to build a relationship between them andrepparttar 104424 prospects and then how to referrepparttar 104425 prospect onrepparttar 104426 company.

Around 24 hours passed when I received an answer formatted in all CAPS (which for anybody that is not aware, it's like yelling in an email). It seemed this member had taken offence torepparttar 104427 suggestions.

(Side note here: The suggestions were very constructive and aimed to provide support and help progress, nothing more.)

It short I received an "attitude attack". It seems their mind was "not open to change" or new ideas. Now folks, you are allowed to make mistakes, nothing wrong with that, but when you ask for help, and then decide thatrepparttar 104428 help is wrong (even though what you are doing is not working)... well things aren't going to change are they?

Tune Your Writing For A Boom Economy

Written by Robert Warren



Asrepparttar American economy emerges from recession, many businesses are now reexamining their marketing materials and realizing that their communications are outdated, ill-prepared forrepparttar 104405 return of a robust, competitive, growing economic environment. Strategies developed to survive hard times are oftenrepparttar 104406 wrong ones for profiting in good times.

Here are five strategies for ensuring that your marketing is fully prepared forrepparttar 104407 economic recovery:

Promoterepparttar 104408 most optimistic tone possible. Now isn'trepparttar 104409 time to hide your strength or to conserve your energy - show your industry leadership by promoting a tone of bold optimism in every written work that represents your company. Every word of every sentence should be carefully crafted to projectrepparttar 104410 good news that your company is doing well, growing strong, and standing ready to carry your customers' confidence to new heights inrepparttar 104411 coming year. There's simply no room for doubt or even neutrality inrepparttar 104412 words that represent you torepparttar 104413 world.

Stress growth, not survival. Your business survivedrepparttar 104414 recession - pat yourself onrepparttar 104415 back, but not in public. Some companies begin an economic recovery by merely reminding old customers that they still exist; don't be one of them. Instead, demonstrate how your business grew, evolved and improved in recent years - and is now providing more value to your customers than ever. In communications that mentionrepparttar 104416 economic downturn, don't denyrepparttar 104417 facts, but present them as historic opportunities for your company rather than ordeals to be survived.

Stress benefits, not costs. A recessionary economy naturally forces companies into price wars, and customers instinctively associate price slashing with a down economy and a shrinking company. Analyze your marketing, take note of any aspect which promises lower costs than your competitors, and replace as many as possible with promotions of your greatest positive service benefits. Whenrepparttar 104418 growing economy allows for a price recovery, you don't want to be hamstrung by marketing that promises recessionary pricing.

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