If you are designing a web site for which
achievement of high conversion rates is a priority, focus your design efforts on showcasing and highlighting
content and copy.For sites where conversion rates are a priority,
primary purpose of design should be to present
message in such a way that it delivers
maximum impact.
>> So "good" design doesn't matter?
That's not what I'm saying. I'm saying that design serves a function. For an entertainment or arts site that primary function may be to present images in an attractive way. That's fine.
But for a site that is created to generate sales,
text must come first. Everything...from
architecture of
site to its design must work towards supporting your message and delivering people to
final checkout page.
>> Sounds obvious. Why make
point?
I make
point because
presentation of
message is often
last thing on
minds of web groups.
Web designers are higher on
food chain in these groups. All too often
writing of
message becomes a secondary consideration. "The site will look like this. We'll arrange
pages like this. And by
way, we need someone to write
words."
This attitude of "text comes last" is nonsense and it has been from
day
internet first went commercial.
Hundreds of millions of visitors have always known that their primary need on arriving at a site is to find
key messages. "Am I in
right place? Will I find what I want on this site?"
Our visitors know that
words are
most important element on a web site.
Google knows that
words are
most important element on a web site. (Unlikely aside from
Googlebot: "Cool design. Better rank this page higher.)
The only people who haven't understood this so far are web group managers and web designers.
Even marketing people insist on just dropping in for-print-approved text on their sites, without any thought as to
special needs of
medium. (Would they create a radio ad simply by using
sound track from their TV commercial? I don't think so. Every medium has its own demands when it comes to
words,
web included.)
>> How to design to showcase
message
The first step is to bring
writer in at
beginning. The designer will find that
writer has a number of priorities and needs in mind. He or she might say:
"This is
page's primary message. We need people to really get this on
first screen."
"We have three separate audience needs to address here. I need these three headings to have equal emphasis, preferably on
first screen."