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resource box below is included. ----------------------------------------------------------Good Cop Bad Cop
By Stephen Bucaro
Are you a manager who's wondering why other department managers don't have
same personnel problems you have? Are you a supervisor whose manager thinks you can't control
workers under you? In this article, I reveal a technique used by shrewd managers and their supervisors to maximize
performance of
personnel in their department.
- Note, if your rank is below
supervisory level, please discontinue reading this article. This information is for managers and supervisors eyes only.
First, let's put a foundation under
information you about to receive.
- The most difficult, complex, and critical resource to control in any organization is not
business process, not
materials, not
technology ... it's
people. People are much more complicated to deal with than even
most advanced technology. The biggest budget item for any business is labor costs and
cost of employee benefits. A business that doesn't get maximum performance from their people resources has little chance of survival.
- If you are a manager who thinks you have
power in your department, let me educate you right now -
workers can make or break you. The workers have
power in your department. I have seen a situation where
department supervisor and manager didn't get along. The supervisor conspired with
workers to make
manager look bad. Eventually,
manager was fired.
As a manager, if you don't have rapport and complete trust in your supervisor, you had better sit down with that individual and come to an understanding, or get rid of them immediately. A manager and supervisor must work together like a well oiled machine or
employees, not
manager, will be running
department.
Where
manager and supervisor fit into
organizational structure.
A manager looks after
interests of
company. The company allocates resources to
manager and
manager uses those resources to accomplish
company's objectives. A manager needs to be diligent in
use of
company's resources.
A manager might say to
workers, "Tardiness and absenteeism are too high in this department. We are going to start issuing reprimands to anyone with an unexcused absence or anyone who comes in late for work. There are also too many mistakes coming out of this department and if
work doesn't improve, someone will be fired."