---------------------------------------------------------- Permission is granted for below article to forward, reprint, distribute, use for ezine, newsletter, website, offer as free bonus or part of a product for sale as long as no changes are made and byline, copyright, and resource box below is included. ----------------------------------------------------------Good Cop Bad Cop
By Stephen Bucaro
Are you a manager who's wondering why other department managers don't have same personnel problems you have? Are you a supervisor whose manager thinks you can't control workers under you? In this article, I reveal a technique used by shrewd managers and their supervisors to maximize performance of personnel in their department.
- Note, if your rank is below supervisory level, please discontinue reading this article. This information is for managers and supervisors eyes only.
First, let's put a foundation under information you about to receive.
- The most difficult, complex, and critical resource to control in any organization is not business process, not materials, not technology ... it's people. People are much more complicated to deal with than even most advanced technology. The biggest budget item for any business is labor costs and cost of employee benefits. A business that doesn't get maximum performance from their people resources has little chance of survival.
- If you are a manager who thinks you have power in your department, let me educate you right now - workers can make or break you. The workers have power in your department. I have seen a situation where department supervisor and manager didn't get along. The supervisor conspired with workers to make manager look bad. Eventually, manager was fired.
As a manager, if you don't have rapport and complete trust in your supervisor, you had better sit down with that individual and come to an understanding, or get rid of them immediately. A manager and supervisor must work together like a well oiled machine or employees, not manager, will be running department.
Where manager and supervisor fit into organizational structure.
A manager looks after interests of company. The company allocates resources to manager and manager uses those resources to accomplish company's objectives. A manager needs to be diligent in use of company's resources.
A manager might say to workers, "Tardiness and absenteeism are too high in this department. We are going to start issuing reprimands to anyone with an unexcused absence or anyone who comes in late for work. There are also too many mistakes coming out of this department and if work doesn't improve, someone will be fired."