WIN THE “YEAH BUT” GAME in 5 Easy StepsWritten by Laurie Weiss, Ph.D.
You know game, don’t you? Someone invites you to help them solve a big problem and every great suggestion you make is met with, “Yeah, but that won’t work because….” Frustrated and defeated, you finally give up.Next time someone tells you about a problem, use these steps. 1. Listen politely, without offering any suggestions. Remember, it is not your problem. 2. Affirm that problem is really important. Just say, “That sounds like a really big problem.” 3. Ask, “What have you already tried (thought of) doing about problem?” You learn all suggestions to scratch off your list. And you subtly reinforce capabilities of person with problem. 4. After you hear answer, ask, “How did that work out?” You invite problem holder to rethink his or her own challenge. Often that leads to a solution on spot, with thanks to you for your brilliant suggestions. (Of course, you have not made any suggestions, but that doesn’t really matter.) 5. Ask, “Is there anything you would like from me?” Often answer will be, “No thanks, I have figured out what to do next.” If you are invited to do something more, you can choose to accept or decline with a much broader understanding of problem.
| | Avoid the Duds: 10 Strategies for Selecting "The Perfect Speaker"Written by Susan Friedmann
Today, more than ever, success of meetings relies heavily on strength of program content and presentation. Nothing can spoil a meeting more than hiring wrong speaker. That’s because speakers do more than just convey overall meeting message. You look to them to provide insights, awareness, and cutting-edge information in an energetic, motivational, entertaining, and professional manner. What more could you ask for? Well, right speaker can emphasize an important message, offer inspiration, help people cope with new assignments, and lead way towards change. Selecting right speaker for your event is one of most important, yet daunting elements for creating a successful meeting. Your speaker can often make or break event. If he bombs, your reputation not only takes a severe nose-dive, but you also have pleasure of dealing with barrage of complaints from a disappointed audience. Yet, if he does well, you can walk away with many of accolades, compliments, and of course, rave reviews. By now, you probably realize that this massive responsibility is not to be taken lightly. Raise Your ExpectationsThe skill to selecting a great speaker is determining what combination of education, motivation, and entertainment best fits your function. Then set out to find a perfect match. But keep your expectations high, since nothing can spoil a meeting faster than booking wrong speaker. The following 10 guidelines should help you keep your focus and also keep you away from “duds.” 1. Know program objectives. Before you can start looking for right speaker, you must know program objectives. Begin with end in mind. What are you looking to achieve? Is this an annual meeting, a training program, an incentive get-together, an awards celebration, or another type of event? This will probably be a committee or management decision, rather than one you will have to make. But you may have to make an intangible concept tangible. 2. Understand audience’s needs. Along with program objectives, consider needs of your audience. Does your group need industry-specific or technical information? Will a mix of motivation and entertainment serve your group’s purpose? Today’s audiences are generally younger, more educated, more diverse, and more sophisticated than in past. They want content. They want to learn, but they also want it to be fun, so consider audience needs and exactly what they expect. Consider surveying your audience. Ask them what they want or what skills would most help them in their jobs. For example, sales people may ask for advanced selling skills, but managers may request teambuilding programs. 3. Check for reputation. With countless speakers out there vying for your business, how can you possibly determine which one best meets your needs? Many speakers produce highly professional or glitzy marketing materials to help sell their services. You must look deeper than simply scanning a few brochures and ask pointed questions to find right fit, such as What experience does this speaker have? How familiar is this speaker with this industry? and, Who else has used this person? 4. “Test drive” your prospects. If you don’t have opportunity to preview a speaker in person, then next best thing is to request a video or audio recording of a previous presentation. A session that was recorded before a live audience gives you a better sense of a person’s real ability. Watch or listen carefully to how speaker builds rapport and interacts with audience. Ask yourself if this person would be right for your group. Is combination of education, motivation, and entertainment appropriate for your needs? Does speaker have a message that is appropriate, timely, and relevant to theme or purpose of your event? Does it conform to your company’s philosophy and policy? Do you feel speaker is genuine and has expertise to deliver a solid presentation? 5. Don’t be star-struck. If you are considering celebrity speakers, make sure they can speak! TV personalities do a great job on air, but sometimes have little public speaking expertise, and you should be aware that skills needed for being on TV and for speaking live are very different. However, many well-known personalities make excellent speakers and can add enormous value and clout to your event. Politicians and sports, media, or entertainment celebrities often share life experiences, offer advice, or have an inspirational message to impart. 6. Be wary of grandiose claims. Speakers who claim to be all things to all people are probably desperate for work. Avoid them. True professional speakers, on other hand, usually have certain areas or topics of expertise. They would much rather refer potential business to a true expert than jeopardize their reputation by trying to do a program outside of their knowledge zone. Also, beware of charismatic and fluffy speaker as your audience wants good, solid take-away value. 7. Provide and ask for good information. Reputable speakers want to find out as much as possible about meeting objectives, audience, industry challenges, and so on in order to tailor their presentation to group. Share information on your organization and audience to help speaker design a program to fit your specific needs. provide them with newsletters, catalogs, or any other publications that highlight industry trends, key people, industry jargon or buzz words, and insider news and views.
|
